FAQs
What is the difference between a Property and a Space?
A Property is the physical asset itself. A Space is the acquirable unit listed on SupaSpace.
One Property may contain multiple Spaces.
Can a Host create multiple Spaces?
Yes.
Hosts may create multiple Spaces under a single Property.
Are all payments released immediately to Hosts?
No.
All payments remain in escrow temporarily before release.
Can Guests pay in installments?
Yes.
This depends on the payment option configured by the Host.
Can Hosts add taxes?
Yes.
Hosts may configure local taxes and attach them to spaces. Hosts are responsible for tax remittance where applicable.
Can contracts be canceled?
Yes.
Cancellation availability depends on the selected payment option and contract conditions.
Are guarantees refundable?
Yes.
Guarantees are refundable payments intended for protection or security purposes.
Can a space be unpublished?
Yes.
Hosts may close or archive spaces. Archived spaces cannot be publicly published until restored.
Can Guests communicate with Hosts before booking?
Yes.
Guests may communicate through the platform's communication systems.
Is SupaSpace available for businesses?
Yes.
SupaSpace supports both individual and business Hosts.
FAQs
Can Guests pay in installments?
Yes.
Installment availability depends on the selected Payment Option.
Are Guarantees refundable?
Yes.
Guarantees are normally refundable.
Can Guests cancel contracts?
Yes.
Cancellation depends on the configured rules.
Can Guests communicate with Hosts before booking?
Yes.
Guests may communicate using SupaSpace communication systems.
Can Guests split payments?
Yes.
Guests may configure shared payment responsibility.
Can a Host receive a payment before guest check in?
Yes.
Host may request force approval and force release on escrow for guest to approve.
Are all Spaces verified by SupaSpace?
Verification may vary.
Guests should independently review ownership information, Conditions, Host credibility, and listing details.
Can Guests review Hosts?
Yes.
Guests may review Hosts after contracts.
Can Guests save Spaces?
Yes.
Guests may save Spaces for later.
Can Guests follow Hosts?
Yes.
Following helps Guests discover future listings.
FAQs
Can a Host create multiple Spaces?
Yes.
Hosts may create unlimited Spaces depending on platform rules and operational limits.
Can a Manager access everything?
No.
Managers only access pages and actions assigned through Positions.
Can a Space have multiple payment options?
Yes.
Spaces may include multiple Payment Options.
Can a Host archive a Space instead of deleting it?
Yes.
Archived Spaces remain stored but hidden.
Can a Host reuse Features and Extras?
Yes.
Features, Extras, and Payment Options are reusable across Spaces.
Can a Property contain multiple Spaces?
Yes.
One Property may contain many Spaces.
Can a Host stop a Space from being acquired temporarily?
Yes.
Hosts may close the Space, archive it, or use Cover Duration.
Can a Host configure installment payments?
Yes.
Installment structures are configured through Payment Options.
Can Guests pay in installments?
Yes.
This depends on the selected Payment Option.
Can penalties recur repeatedly?
Yes.
Hosts may configure recursive penalties.
Can a Host refund Guests manually?
Yes.
Hosts may manually create refunds.
Are Guarantees refundable?
Yes.
Guarantees are designed to be refunded unless otherwise resolved.
Can Payment Options be reused?
Yes.
Payment Options may be attached to multiple Spaces.
What happens if a Guest delays payment?
Configured rules apply.
The configured penalty and overdue rules apply.
Can a Host cover service fees?
Yes.
Hosts may configure themselves as the service fee payer.
Can a Host receive a payment before guest check in?
Yes.
Host may request force approval and force release on escrow for guest to approve.
FAQs
Can SupaSpace freeze balances?
Yes.
Balances or escrows may be frozen during investigations or enforcement actions.
Can users appeal suspensions?
Yes.
Users may request reviews or appeals.
Does SupaSpace guarantee all listings?
No guarantee is implied.
Users should independently evaluate agreements, ownership, Conditions, and risks.
Are communication records retained?
Yes.
Some records may be retained for safety, compliance, and operational purposes.
Can SupaSpace remove reviews?
Yes.
Reviews violating platform rules may be removed.
Can disputes delay escrow releases?
Yes.
Disputes may temporarily delay releases.
Can SupaSpace suspend accounts permanently?
Yes.
Severe violations may result in permanent suspension.
Can users report fraud?
Yes.
Users should immediately report suspicious activity.